luky97 Privacy Policy — How We Protect Your Data

1Who We Are

luky97 is an online gaming and sports betting platform serving players in Pakistan. The platform is accessible via desktop browser, mobile browser and the dedicated luky97 app. When this policy refers to "luky97", "we", "us" or "our", it means the luky97 platform and the team that operates it.

For the purposes of data privacy, luky97 acts as the data controller — meaning we determine the purposes and means of processing the personal data of our registered players and visitors. If you have any questions about how your data is handled, you can reach our team at any time through the live chat support available on the platform, or by emailing [email protected].

2Data We Collect

luky97 collects personal data in several ways — directly from you when you register or interact with the platform, automatically through technical systems as you use the site, and occasionally from third-party verification partners where required. Below is a breakdown of the categories of data we collect.

We do not collect sensitive data such as religious beliefs, political opinions or biometric data beyond what is strictly required for identity verification. If we ever need to collect data beyond what is listed above, we will notify you and obtain your consent where required.

3How We Use Your Data

Every piece of data luky97 collects has a specific, legitimate purpose. We do not process your data in ways that go beyond those described here. The main purposes for which we use your personal data are:

• Account creation and management: To register your luky97 account, verify your identity, manage your preferences and keep your account secure.
• Payment processing: To handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments. Financial data is handled securely and shared only with the relevant payment processor.
• Platform delivery: To provide the games, sports betting markets, live casino and other features you use on luky97, and to personalise your experience based on your activity.
• Customer support: To respond to queries, resolve disputes, process responsible gaming requests and handle any account-related issues you raise through our support team.
• Fraud prevention and security: To detect unusual activity, prevent multi-accounting, investigate suspected bonus abuse and protect all players on the platform from fraudulent behaviour.
• Legal and regulatory compliance: To meet applicable legal obligations including anti-money laundering checks, identity verification requirements and record-keeping obligations.
• Platform improvement: To analyse how players use luky97, identify technical issues and improve the overall quality of the platform, app and customer experience.
• Marketing communications: To send you information about promotions, bonuses and new features — but only if you have opted in to receive such communications. You can opt out at any time.

4Legal Basis for Processing

luky97 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our agreement with you — including account management, payment processing and delivering the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and obligations, such as identity verification, anti-money laundering procedures and transaction record-keeping.
• Legitimate interests: Processing carried out in furtherance of luky97's legitimate business interests, including fraud detection, platform security, technical analytics and responsible gaming monitoring — provided these interests do not override your fundamental rights.
• Consent: For activities such as direct marketing communications, we rely on your explicit consent. You may withdraw consent at any time by contacting support or updating your notification preferences in your account settings.

5Data Sharing

luky97 does not sell your personal data. We share personal data only where it is necessary for the operation of the platform and with parties who are contractually bound to protect it. The categories of third parties with whom we may share data are:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the financial data necessary to process your deposits and withdrawals in PKR. They do not receive your betting or gameplay history.
• Identity verification providers: When you submit KYC documents, these may be shared with a trusted verification partner to confirm your identity. Documents are handled securely and not retained beyond the verification process.
• Fraud and security partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection service providers to protect the platform and all players.
• Game providers: If you play third-party games hosted on luky97, the relevant game provider may receive a player identifier and gameplay data. They do not receive your full identity or financial details.
• Legal and law enforcement authorities: We may disclose data to competent authorities if required to do so by applicable law, court order or to investigate illegal activity affecting the platform.

All third parties with whom we share data are required to process it only for the agreed purpose, to maintain appropriate security standards and to refrain from using it for any other commercial purpose.

6Cookies & Tracking

luky97 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and analyse how the site is used. Cookies are small text files stored in your browser when you visit luky97.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as language settings, preferred payment method and display options to improve your experience on repeat visits.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last and where players drop off. This data is aggregated and does not identify you personally.
• Security and fraud prevention cookies: Used to help identify suspicious access patterns, detect bot activity and protect your account from unauthorised login attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using luky97, but some personalisation features may not function as expected. Disabling essential cookies may prevent you from logging in or using certain platform features.

7Data Retention

luky97 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for a period of five years following permanent account closure, to satisfy record-keeping and anti-money laundering obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable law following the submission and verification of documents. After the retention period, documents are securely deleted.
• Support communications: Chat transcripts and emails are retained for two years to allow resolution of follow-up queries and disputes.
• Technical and usage data: Typically retained for up to 13 months for analytics purposes, after which it is anonymised or deleted.

When data is no longer required, luky97 ensures it is securely deleted or anonymised so that it can no longer be linked to you personally. You may request earlier deletion of specific data by contacting support, subject to any overriding legal retention requirements.

8Security Measures

luky97 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text) and financial account references.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options available to all players for additional account protection.
• Continuous monitoring for suspicious access patterns and automated alerts for potential security incidents.

While luky97 employs robust security measures, no online system can guarantee complete security against all threats. If you suspect your account has been compromised, contact our support team immediately so we can take protective action on your behalf.

9Your Rights

As a luky97 player, you have specific rights regarding the personal data we hold about you. Here is a summary of those rights and how to exercise them:

To exercise any of these rights, contact our support team via live chat or email at [email protected] with your registered username and the specific request. We aim to respond to all data rights requests within 30 days. In complex cases, we may require up to 60 days but will notify you if this extension is needed.

10Children's Privacy

luky97 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit or use any feature of luky97. We do not knowingly collect personal data from anyone under 18 years of age.

If luky97 becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data, close the associated account and, if applicable, return any deposits made. If you are a parent or guardian and believe your child has created an account on luky97 without your knowledge, please contact our support team immediately so we can act without delay.

11Third-Party Links

From time to time, luky97 may reference or provide contextual information that relates to third-party services such as payment providers. Any interactions you have directly with third-party services — including JazzCash, Easypaisa or your bank — are governed by those services' own privacy policies, not this one.

luky97 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policy of any service you use in connection with your luky97 account, particularly your chosen payment method, to understand how your data is handled on their end.

12Policy Updates

luky97 may update this Privacy Policy periodically to reflect changes in our data practices, improvements to the platform or updates to applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that meaningfully affect how we use your personal data, we will notify registered players via the contact details associated with their account. We recommend reviewing this page periodically, particularly before making deposits or submitting new identity documents.

Continued use of luky97 following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a material change, you have the right to request account closure and deletion of your data, subject to any mandatory retention periods.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way luky97 handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the luky97 website and in the luky97 app. This is the fastest way to reach us for urgent data-related matters.
• Email: [email protected] — include your registered username and a clear description of your query for the fastest response.

For responsible gaming queries including self-exclusion and deposit limit requests, please indicate this clearly in your message so our team can prioritise your request. For more information on your gaming protections, visit our Responsible Gaming page. You can also review our Terms and Conditions or visit the FAQ for answers to common questions.